Event registration and online payment terms

The seller and event organiser is Oleksandra Tailer-Melyn, conducting business under the firm name Oleksandra Tailer-Melyn, entered in the Central Register and Information on Economic Activity (CEIDG), NIP: 6772533001, REGON: 543183649, under the Bawialnia Kropka brand.

Address: ul. Wrocławska 53M lok. LU3, 30-011 Kraków

E-mail: bawialniakropka@gmail.com

Phone: +48 600 644 269

These terms apply to registrations for paid events organised by Bawialnia Kropka (classes, workshops, attractions and other events with a stated date and time) and to online payment for participation.

Customer — the natural person who submits the registration and pays online (parent or guardian of the participant).

Participant — the child named in the registration, entitled to attend after payment is confirmed.

Contract — the distance contract for participation in a specific event between the Customer and the Seller.

To register for a paid event online, the Customer provides contact and Participant details, accepts these terms, confirms that they have read the Privacy policy, reviews the order summary and proceeds to pay the full price via the Przelewy24 operator.

Placing an order with an obligation to pay occurs after clicking the “Order with obligation to pay” button (showing the amount due). The Customer is then redirected to payment with Przelewy24.

The contract is formed when Bawialnia Kropka’s system receives confirmation of successful payment from the payment operator. Merely returning from the payment page does not by itself confirm the registration.

After the Contract is formed, the Customer receives by e-mail (as given in the form) confirmation of registration, information about the payment made, and these Terms in the version accepted when placing the order, sent as a PDF.

The participation price is stated in the offer for the given event on the Bawialnia Kropka website and is charged for each Participant covered by the registration.

Before payment starts, the Customer is shown the total price for all Participants in the registration. The price displayed in the order summary is binding for that registration.

Confirmation of registration for the event requires completing full online payment.

Online payments are processed by Przelewy24. Available payment methods are shown on the payment operator’s page.

Payment is treated as completed when Bawialnia Kropka’s system receives confirmation of successful completion from the payment operator.

If payment is declined, cancelled or incomplete, the event registration is not confirmed and the place is not reserved, unless the Seller expressly informs the Customer otherwise.

The contract concerns a service related to leisure or to an entertainment, sporting or cultural event for which a specific day or period of performance has been stated.

Under Article 38 point 12 of the Polish Act of 30 May 2014 on consumer rights, a Customer who is a consumer has no right to withdraw from a distance contract under Article 27 of that Act.

This does not limit other rights under mandatory law, including for non-performance or improper performance by the Seller.

If plans change, the Customer should notify Bawialnia Kropka by 23:59 on the calendar day before the event day, according to time applicable in Poland. In that case the full amount paid may be transferred to another Bawialnia Kropka event. The Customer is not entitled to a payment refund unless the Seller agrees to such a refund.

A payment transfer is possible once, to an event taking place within 90 days of the originally chosen event date, subject to availability. If the new event costs more, the Customer pays the difference. If it costs less, the difference is refunded using the same payment method used by the Customer, unless the Seller and the Customer agree to apply that difference to another event.

If the Customer fails to attend without prior notice to Bawialnia Kropka by the deadline above, the amount paid is neither refundable nor transferable to another event. A place was reserved for the Participant and offering it to another person may not have been possible.

The Seller may cancel an event in particular due to failure to reach a minimum number of Participants, illness of the person leading the event, a breakdown, or other circumstances that make it impossible to hold the event. Notice of cancellation will be given to the Customer without undue delay by the e-mail address or phone number provided.

If the event is cancelled, the Customer may choose either to transfer the full amount paid to another event or to receive a refund of the full amount paid for the cancelled event.

If the date, time, place or nature of the event changes materially, the Customer may accept the change or withdraw from participation and receive a refund of the full amount paid.

A full or partial refund is made using the same payment method used by the Customer, unless the Customer expressly agrees to another method. The refund will be initiated without undue delay, no later than 14 days from the day the event is cancelled, the Seller receives notice that the Customer resigns because of a material change to the event, or a refund is otherwise agreed.

A complaint about registration or online payment may be submitted:

• by e-mail to bawialniakropka@gmail.com;
• in writing to the Seller’s address;
• in person at the venue.

To help us handle the complaint, please include full name, the e-mail used for registration, the event name and date, a description of the issue, and the preferred resolution.

Not providing all of the above does not prevent handling the complaint if its subject can be established from the information given.

The Seller responds to a consumer complaint within 14 days of receipt. Failure to respond within that period has the consequences provided by applicable law.

A phone call may be used to obtain information about how to file a complaint.

Personal data of the Customer and Participants are processed to conclude and perform the event participation contract, process online payment (including sharing necessary data with Przelewy24), contact about the registration, and meet the Seller’s legal obligations.

Detailed information about the data controller, legal bases, retention periods, recipients and user rights is set out in the Privacy policy available on the Bawialnia Kropka website.

Contracts under these terms are governed by Polish law, without prejudice to mandatory consumer protection.

Each registration is governed by the terms version accepted when the order with an obligation to pay was placed.

The current terms are available on the Bawialnia Kropka website.

These terms take effect on the date stated at the beginning of the document.